Case Study by Industry
National Humanitarian Organisation (NFP)
In 2012 Sentric were approached by the national humanitarian organisation to manage the implementation of a major transformation program, their major business transformation initiative. The Program is a 4-5 year program to transform the organisation to meet the growing needs of the organisation in providing its humanitarian and emergency services.
Leading Education provider
Application Development and Hosting
Since 2005, the Reading Challenge has promoted the importance of reading among students in Victorian schools and encouraged families and parents to be more involved with supporting children’s reading in and beyond school. In 2013, young children and their parents are also encouraged to join in the magic of discovering books through the Challenge.
Energy Provider (Outcome Management)
Outcome Based Outsourcing
The growth of a major energy provider’s business was increasing the demand on their existing IT infrastructure and support capability, which by market standards was not performing at an optimal level and was seen as inefficient. The actual commercial framework was punitive with the typical penalty based policies applied; this approach does not promote or maintain a healthy relationship between supplier and provider in times when services are strained.
Electricity Distribution provider (EDPR)
Electricity Distribution Pricing Review (EDPR)
A leading Electricity Distribution provider currently services more than 1.2 million customers across 80,000 square kilometres in the eastern half of Victoria. This involves the provision of electricity to approximately 532,000 residential and approximately 71,000 commercial/industrial customers.
Pharmaceutical Manufacturing (GAMP)
Pharmaceuticals (Validation vs. Testing)
A leading provider for blood services in Australia
A leading provider for blood services in Australia is a pharmaceutical manufacturing organisation and as such must comply with the Good Automated Manufacturing Practice (GAMP). GAMP is a set of guidelines for manufacturers and users of automated systems in the pharmaceutical industry and describes a set of principles and procedures that must be adhered to ensure quality and traceability of pharmaceutical products.
Community Appeal (Strategy)
Business and Marketing Strategies
The Community Appeal funds one of the largest providers of community services in Victoria and Tasmania, along with other worthy community service programs. As part of its commit to the community and not for profit sector, Sentric, through its Community Sentric arm worked for over 14 months with the organisation to develop its Business and Marketing strategies.
Electricity Distribution provider
Customer Care Strategy
Sentric were engaged by a leading Electricity Distributor to develop a Customer Care Strategy as part of the Electricity Distribution Pricing Review (EDPR). The leading Electricity Distributor’s Customer experience, during periods of high network activity, required improvement because the saturation levels compromised the ability to effectively and efficiently serve their customers. Improving customer service during high activity was seen as a way to drive improvement in overall customer service capabilities. The leading Electricity Distributor required access to more accurate customer information during these periods which had corresponding benefits of enabling better visibility of network state with fewer assumptions.
ICT Management & Governance
The SP had engaged a new CIO who in turn hired all new direct reports with the goal of implementing best in class ICT management and governance. With a majority of ICT build and run functions having been outsourced with the previous CIO, the new ICT Portfolio Solutions and Delivery Manager (reporting to the new CIO) was charged with bringing these functions back in-house.